SAP support project is also known as an issue tracking system because it handles tickets. Under this project, the errors and bugs from the end-users are forwarded to the support team to categorize them into the level of severity i.e., low, medium, or high.

The main job of the supporting consultant is to provide assistance on line to the customer or the organisation where SAP is already implemented for which the person should be very strong in the subject and the process which are implemented in SAP at the client side to understand, to analyse, to actuate and to give the right solution in right time.